Returns & Refunds

At porta.gioia, every object is one of a kind, chosen slowly, and sent with care.

Vintage Condition

All items are authentic vintage or antique pieces, carefully selected for their character and history.

Due to their age, signs of use such as minor scratches, patina, fading, or discoloration should be expected. These are not considered defects but part of each object's unique story.

Every item is photographed and described as accurately and transparently as possible, including its dimensions, condition, and notable characteristics. Please review all photographs and descriptions carefully before placing your order.

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Returns & Cancellations

Due to the unique nature of vintage and one-of-a-kind items, we do not accept returns, exchanges, or order cancellations for:

• Change of mind
• Personal preference
• Expected appearance or size
• Natural signs of age and wear described or shown in the listing

Please contact us before purchasing if you have any questions about an item's condition or details.

This policy does not affect any rights that cannot be excluded under applicable consumer protection laws.

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Damaged, Incorrect, or Defective Items

Please inspect your order upon arrival.

If your item arrives damaged during shipping, is defective beyond what was described, or you receive the wrong item, please contact us within 48 hours of delivery at porta.gioia@mail2world.com.

To help us assess your claim as quickly as possible, please include:

• Your order number
• Clear photographs of the item and packaging
• An unboxing video, if available (strongly recommended)

Providing an unboxing video greatly assists our investigation of shipping-related claims, but we may request additional information where necessary.

If we determine that an incorrect item was sent or that the item was significantly different from its description, we will arrange an appropriate solution, which may include a replacement (if available), a return, or a refund.

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Shipping Damage

Once your order has been shipped, delivery is handled by the shipping carrier.

If your package arrives visibly damaged, please retain all packaging materials and contact us as soon as possible so we can assist you in filing a claim with the carrier.

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Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in our prices or shipping fees.

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Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

make it right.

Shipping

Once an item has left our hands, it is in the care of the carrier. We are not responsible for items lost or delayed in shipment, nor for customs fees, duties, or taxes, which are the responsibility of the recipient. If a package is returned to us due to an incorrect address or being unclaimed, the shipping fee will need to be paid again to resend it.